Rota gaps and shift filling

The rota is planned. The problem is the gaps.

Rota software tells you a shift is unfilled. It does not read the client email at 16:40, work out who is available and compliant, and have three confirmations waiting by morning. Globus.ai does. It is not a rota-planning tool: it is the agentic ATS that fills the gap your rota system finds.

Book a demo See how it works on a healthcare desk

What happens between the gap appearing and the shift being filled

Under 1 minute From inbound shift request to structured, actionable order Eira
Around the clock Candidate availability confirmation, thousands in parallel Nora
+205% Request volume handled without adding headcount OnePartnerGroup
Rota software vs the agentic ATS that fills the gap

Two different problems, often confused

Rota and scheduling tools solve the planning problem well, and Globus.ai is not trying to replace that. The expensive problem downstream is different: a gap appears, the request arrives as an email or a PDF, and by the time a consultant has read it, keyed it in and started ringing round, the best candidates are booked elsewhere.

Feature Globus.ai Rota / scheduling software
Planning the rota and spotting the gap Not the job – this stays with your rota system Yes, this is what it is for
Client sends the request by email, PDF or portal Read and structured automatically, any format, under a minute Read and keyed by a consultant
Working out who is genuinely available Confirmed by conversation across channels, around the clock Phone calls and messages, working hours
Checking compliance and credential validity Continuous monitoring, pre-emptive expiry alerts, audit trail Reports and reminders
Offering the shift Priority-based routing with SLA, offered and confirmed automatically One candidate at a time
Client visibility of what is filled Self-service portal where the client sees and books directly Reporting
How Globus.ai fits your systems Runs alongside your existing rota and booking system, or as your full agentic ATS, your choice n/a

What fills the gap

The 16:40 email, handled at 16:41

Not rota planning. What happens after the rota shows a hole.

  • Eira
    Eira Inbox Intelligence

    Reads shift requests wherever they arrive and in whatever format, and turns them into structured, actionable requests in under a minute. No template, no format rules.

  • Nora
    Nora Engagement

    Contacts the right people across channels at any hour and confirms who can actually work, so the desk starts the day with answers rather than a call list.

  • Ingrid
    Ingrid Compliance

    Monitors registrations, training and DBS expiry continuously and raises an alert before a booking is at risk.

  • Saga
    Saga Search & Match

    Assesses fit against the role, the ward, the grade and the compliance requirement, and writes down the reasoning so it can be audited.

Built for healthcare and social-care staffing

  • EU hosting, UK data-residency options
  • EU AI Act ready
  • Human-in-the-loop by design
  • Healthcare staffing references, Nordics and UK
Getting started

Live in days

  1. 01

    Connect

    Read and write against your existing ATS or booking system, or start a full agentic-ATS migration, your call.

  2. 02

    Calibrate

    Wards, grades, framework rules, client preferences and compliance requirements mapped to your desk.

  3. 03

    Start with the inbox

    Order intake first, because that is where the hours are.

“TXM Healthcare uses Globus.ai AI email parsing to turn inbound client email into structured orders.”

TXM Healthcare UK healthcare staffing agency

Rota gaps and shift filling, common questions

Is Globus.ai a rota planning system?

No, and we would rather say so plainly. If you need to build and publish rotas, use a rota system. Globus.ai handles what happens when a rota has a gap that has to be filled by an agency: reading the request, finding who is available and compliant, and confirming the booking.

We are a healthcare staffing agency, not a hospital. Does this apply?

Yes, this page is written for you. The gap arrives as a client request, usually by email, and the work is turning it into a filled, compliant booking faster than the other agencies on the framework.

Our shift requests arrive in every format imaginable. Does that matter?

No. There is no template and no required format. Email body, PDF attachment, portal export, spreadsheet, all handled.

How does it handle compliance?

Continuous credential and expiry monitoring with alerts raised before a booking is at risk, plus an audit trail on every automated decision. For NHS and framework work, that trail is usually what procurement actually asks about.

Do candidates know they are talking to AI?

Yes. Conversations are transparent and a consultant can take over at any point.

Do we have to change our current systems to use this?

Not immediately. Globus.ai can run alongside Bullhorn, Access, Eclipse, Carerix, Recman, Teamtailor and others from day one. A full agentic-ATS migration is also available, handled for you or phased, whenever it makes sense for your desk.

Fill the gap first

Fill the gap before the competition reads the email

Send us a week of your real shift requests. We will show you how fast they get structured and how many confirmations come back overnight.

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